Recent Posts

Kitchen flooring damaged in Beckley WV

12/1/2018 (Permalink)

Water Damage Kitchen flooring damaged in Beckley WV This is wood flooring that was destroyed by a dishwasher that malfunctioned.

Ask any family member what their favorite appliance is in the kitchen and the majority will say the “dishwasher”.

Why? It is so much easier to load dirty dishes and push a start button than it is to stand over a sink washing, rinsing, and drying. The dishwasher does all three steps and you can take a relaxing break while it does all work.

But it can also become your enemy by causing costly residential flooding. In certain circumstances you may be able to prevent damage by checking the two water lines that are connected to your dishwasher twice a year. The hoses can deteriorate over time and leak or blow out in the middle of the cleaning cycle disbursing gallons of water.

It is highly recommended that you operate your dishwasher when you are at home. Do not turn it on and walk out the door to work or run errands. If you are home and see the leak you can quickly shut off the appliance or the main water source and soak up as much water as possible to avoid further damage.

Fire Clean up in Bluefield WV

11/12/2018 (Permalink)

Fire Damage Fire Clean up in Bluefield WV Damage caused by a grease fire in a kitchen

This fire was caused by grease that became overheated in a cast iron skillet.  The stove and range hood were damaged and cabinets can be cleaned and refinished. The home received minimal damage because the cook was knowable enough to quickly extinguish the fire by covering the flames with a metal lid.

Use the following actions if you are ever faced with a grease fire:

  1. Turn of the Burner – DO NOT move the pan (the fire can spread )
  2. Cover the flames with a metal lid or baking sheet
  3. Douse with baking SODA or Salt – NEVER use flour or baking POWDER
  4. Use a Fire extinguisher (Class K)
  5. Call 911 and get out of the house shutting doors as you leave.

Click the link to see more detail about extinguishing grease fire

Air conditioning unit catches fire at a Hotel in Lewisburg,WV

8/29/2018 (Permalink)

Fire Damage Air conditioning unit catches fire at a Hotel in Lewisburg,WV Quick responses by both the Hotel Management and SERVPRO prevented long term loss of revenue.

Because of quick action and having a fire extinguisher readily available, damage was minimal when an air conditioner caught fire in a hotel room. Water did not have to be used to extinguish the flames making the cleanup take less time than if water damage had been involved.

During the summer this hotel is fully booked and the room needed to be ready as soon as possible. The manager needed us there fast! SERVPRO of Beckley arrived in less than 3 hours to begin cleanup.

The exact cause of what caused the malfunction is unknown but it comes down to either a mechanical or electrical failure. These units are maintained by a professional but it was in the heat of summer. The unit worked 24 hours a day, seven days a week and may have overheated.

Attic fire in White Sulpher Spring, WV

8/29/2018 (Permalink)

Fire Damage Attic fire in White Sulpher Spring, WV Ceiling collapses bringing sheet rock and charred debris to rooms below.

Attic Fires can bring down a lot of charred and wet debris as you can see from this picture. Residents see all of this mess and become astounded with the thoughts of having to clean up their homes and contents. You have other things to worry about, let us take care of this part of your loss.  

Our staff has been trained on exactly what to do with any type of fire or smoke damage. We use special equipment and supplies depending on the circumstances surrounding the cause of the fire.

Relax, let SERVPRO of Beckley worry about all the mess. Actually it is best that you:

DON’T attempt to wash any walls or painted surfaces

DON’T’ Shampoo carpet or upholstered furniture

DON’T clean any electrical appliances

DON’T turn on ceiling fixtures, wiring may be wet or damaged

DON’T clean garments, send them to a dry cleaner because improper cleaning may set in smoke odor

Hurricane Season Awareness

8/24/2018 (Permalink)

Storm Damage Hurricane Season Awareness The 2018 Hurricane season is from June 1, 2018 through November 30, 2018.

NASA states “Hurricanes are the most violent storms on Earth”. But should we track the path of Hurricanes, Tropical Storms/Depressions in Southern West Virginia?


We may be hundreds of miles from the coast but when Hurricanes make landfall they can continue to spread extreme amounts of rain or high winds. These storms can bring torrential rains that can cause severe flooding (compared to wind & surge takes the most lives).  

High winds can topple trees and break branches causing damage to roofs and other property. Power poles/lines may fall causing fires, the possibility of electrocution, and blocking driveways and roads.

So stay alert during Hurricane Season, lives and properties can be saved by being prepared and ready to protect your family.

Click the link below to view what The Southern West Virginia Preparedness Partnership gives us for guidelines if hurricane watches or warnings are issued.

Tip for Labor Day Weekend -Protect your home and contents

8/20/2018 (Permalink)

Water Damage Tip for Labor Day Weekend -Protect your home and contents A dumpster and lawn full of personal belongings destroyed after thousands of gallons of water ran through a residence while the family vacationed.

Summer Season is almost over and the upcoming Labor Day weekend is the reminder that Fall Season is near. A lot of families want to relish in that last summer “long” weekend so trips are planned to be near water.

It may be at the beach, lake, or river but they want this weekend to be filled with water sports like boating, kayaking, floating, or fishing. What they don’t want is to return home late Monday evening to a water filled residence.

Plumbing leaks happen and the common causes are from:

            Toilets, showers, tubs, and sinks.

            Ice makers, dishwashers

            Washing machines, water heaters

You don’t have to go to each of these and shut them off, instead go to your main water shut-off valve.  Water leaks can be very damaging and costly especially if you are away from home for days before the leak is discovered. By turning off the main water line you can prevent thousands of gallons of water from flowing through your residence.

Athens, WV surprised by flood waters

8/17/2018 (Permalink)

Storm Damage Athens, WV surprised by flood waters Department of Highways begins repair on one section of a road closed due to flooding in Athens WV

Athens, WV residents are concerned but not surprised to hear about flooding in towns positioned near our southern Rivers (Greenbrier, New, Bluestone, and the Guyandotte).  But Athens isn’t located on the banks of a river so they never expected their town and areas surrounding them to experience “flooding” in May 2018.

So much rain fell in such a short period of time the ground could not absorb the amount of water fast enough to prevent flooding.  A total of 4.53 inches fell and 3.5 inches of that happened in less than an hour.

Ground water filled many homes and businesses and several roads were closed. Mud, rock, and debris were scattered along the highways in addition to some pavement being totally washed away making travel impossible.  

Severe weather can happen ANYWHERE – flooding is not always near large bodies of water - this small town is a perfect example.

Lightning can start a fire in a flash

7/5/2018 (Permalink)

Fire Damage Lightning can start a fire in a flash It is estimated that a lightning bolt’s temperature can reach 50,000 degrees

Floods, hurricanes, tornadoes, earthquakes, volcanic eruptions are examples of a natural disaster. Just like other natural disasters lightning strikes are inconsistent. Your home may be struck but the neighbor beside you will be left untouched. Lightning causes major damage to property, structures, vehicles, and household items each year. 

A lightning strike to your home will make an explosive sound so loud and powerful that everything in your house shakes.  Call 911 immediately.

You may not see flames or smoke so you may not realize right away that your house is on fire. The fire may hide in the inside walls or the attic space. The fire department can determine if there is a hidden fire. If they conclude there is not a fire then the next step is to contact a qualified electrical company to do an electrical diagnosis of your homes wiring.

Mold growth in ceiling from water intrusion

7/3/2018 (Permalink)

Mold Remediation Mold growth in ceiling from water intrusion A very small water leak in the bathroom above this room went unnoticed for several weeks.

This property was for sale and the realtor found the problem on a visit to show a potential buyer. The realtor contacted us and during our initial visit our estimator recommended that an Indoor Environmental Professional (IEP) be contracted to inspect and test the mold.

Our recommendation was passed on to the home owner and they immediately contacted an IEP for testing.  Within just a few days the IEP developed a protocol, environmental controls, and technical specifications along with detail how remediation was to be conducted during our project.

SERVPRO of Beckley followed all of the guidelines set by the IEP. When we finished the IEP returned for the post remediation sampling. Based on the results of total spore air sampling surveys they determined the mold remediation was successfully completed.

A water leak in your home may be from the refrigerator

7/2/2018 (Permalink)

Water Damage A water leak in your home may be from the refrigerator This small plastic water line caused a very costly water damage claim.

If you find water on your floor in the kitchen and cannot find a leak at the sink or dishwasher the next place to check is the refrigerator.  More than likely the water-line connections to the ice maker is the source.

The water-line can come loose, the seals can age and crack, or the plastic hoses can tear or get kinked. Depending on the circumstances you may have to simply tighten the connections. If you continue to see water dripping down the line to the floor both the water line and connectors may have to be replaced.

Other places on your refrigerator to check is a blocked defrost drain, a poor connection between the water filter and the water supply, or the drain pan may have cracks or damage.