What our Customers say...


I enjoyed working with your Crew. They were very prompt and polite. Our decision makers felt it was important to use a remediation company that is well known Nationwide. We were impressed by the details we were provided before, during, and upon the completion of the job.

My husband and I had a water leak in our home this February. As a matter of fact 120 thousand gallons of water went through our little apartment house. SERVPRO showed up and saved the day. I cannot say enough about how professional this company is. They were very caring and walked us through every step of the process. If I had a question I would call Lloyd @ SERVPRO and he was very quick to assure me that every thing was going to be fine! I cant thank the team enough for what they did! I would highly recommend this company!

Every employee that came into our home was polite & efficient. They explained everything in good detail. They were very careful with our things and were very tidy trying not to get any areas dirty that had not been effected already.

The young man that came and did the site survey was very courteous and knowledgeable in determining what needed to be done (removal of furniture etc and flooring) so that it could be determined how much damage was done to sub-flooring and walls by the water and what kind of clean up action would need to be taken. The young man that was sent to provide service for our water damage was very courteous and knowledgeable about what needed to be checked for possible contamination (mold) and water damage both in the house and in the craw space under it.  He positioned the equipment to allow for the moisture in the sub-flooring to be dried thoroughly.  He made sure we knew how to contact him in the event he was needed as the fans and dehumidifier etc were set up on a Friday and would need to be left running until Monday at least.  Two young men came on Monday to see if everything was sufficiently dry.  It was and they were both very courteous and professional as they removed the equipment.  We will highly recommend "SERVPRO" to anyone that would need their services. If we were rating on a scale of 1 to 10 for each area reviewed it would be all 10s(except maybe for the noise of the fans running 24 hrs a day,. which had to run to dry the moisture)  Office staff that we talked to were very courteous and helpful.   Totally Outstanding Service  

They did a great job removing the damaged material, especially Jake was a big help in explaining and assuring us. They all were great and helped a lot!

This highly competent team came to the rescue! My beautiful basement took on lots of water from the hot water tank. The extensive damages involved three rooms. They arrived very quickly! They prevented more damage, thoroughly dried and disinfected everything! They removed personal property to a dry area. It was huge! Because of the confidence they inspired with the initial mitigation, I elected SERVPRO of Beckley to also handle all the repairs - new wood floors, carpet pads, baseboards. It was seamless and hassle-free. The job they did was OUTSTANDING! Every person of the SERVPRO team was kind, supportive and sensitive to all my concerns. By the end of the job, I felt like I was saying goodbye to family. A heartfelt Thank YOU to SERVPRO!

Everyone was so kind and courteous and performed their jobs with great professionalism. I would highly recommend them to anyone who needed the services I needed.

I have no recommendations to help improve their performance. Good people - Very Good.

I wanted to tell you what a great job your guys did for us this weekend. I was very impressed with everyone that worked on our cleanup.

Your service personnel were very efficient and professional.

We would definitely recommend this company. They went above and beyond to get our job done! They are very professional and hard working!

I wanted to say thanks and let you know I appreciate Robert checking my potential mold issue in Welch. He arrived looking professional in his attire and (very clean) company vehicle. He took a look at my potential mold concerns and gave his professional opinion and some recommendations. I appreciate the response from the SERVPRO team, and particularly from Robert.

All of your workers were very Professional and I liked everyone of them. They made a bad situation seem not so bad after all. I love everything about my remodeled kitchen.

What a pleasant surprise to receive a handwritten thank you note for our business. I thought that was a thing of the past. Just wanted to say how very pleased I was with the area rug I never dreamed it would look like new, but it does. We will certainly remember SERVPRO for future cleanings.   Thanks again for excellent service!

We appreciate the kindness, professionalism, & effectiveness as you showed mercy & help in the midst of chaotic time for us.

Thanks for the fantastic job when our basement flooded from a broken pipe a while back. Very professional. 

Workers did a great job & really knew what they were doing.

SERVPRO is one of the best to work with. Definitely a positive experience.

Our Business experienced a fire in the ceiling. SERVPRO did an excellent job cleaning every nook & cranny of the business! The customer service was outstanding. They communicated with us about everything they were doing and did the work within the time allotted. I wouldn't hesitate to call SERVPRO if we had another incident.

Thanks for being patient with us while we settled the loss.

Really good people to work with.

Very good experience working with you guys. Great idea on labeling our cut offs and the layouts of the building - makes it better for everyone. You guys will definitely be called if any issues occur.

Both of the men that came were very nice and very professional. Thank you for your help.

Really good people to work with

Great job in responding to our clients so quickly and for treating them so kindly. When our insurance clients have a claim it's a very stressful situation for them and to have it handled quickly and professionally is priority 1 and SERVPRO has certainly done a great job.

Great experience! SERVPRO arrived quickly and saved my office from further water damage. Thank you!

fast and dependable, just what I look for

We were delighted with the service that we received - they did what they said, did it when they said that they would do it, communicated well on the status of things, were fair in their pricing, great people to work with, we would recommend them!

Got the job done fast. Met all expectations.

Clearly a Top Notch Company

These guys / gals worked so hard. They did an awesome job - VERY PLEASED

A job well done. Could not ask for any Better.

The young men were very good workers, answered my questions and cleaned up. I was very pleased with their conduct & work. I do not see any way they could improve their performance in the future.

Robert, whom I met to estimate the job cost was extremely professional! Due to an emergency job, they were running late, but they called to communicate this. We appreciated the call very much.  The tile looked very nice.

Great quality work along with the best customer service. I would highly recommend them to anyone.

Love this company!!!

On site to begin clean-up within minutes of original call for assistance. Stayed on top of the job, which was extensive, keeping me posted along the way....always a step ahead. While you can never call this type of an experience "good", the job done by SERVPRO was over the top!

Steve, I appreciate your kindness and pray Gods continued blessings on you and your family!! God Bless.

Robert Dogan, whom I met to estimate the job cost, was extremely professional! They were running over an hour late due to finishing a job from Flood Damage, but they called to communicate this. We totally understood and appreciated the call very much. The tile looked very nice.

We wish to express our appreciation for all the wonderful work you do in cleaning our kitchen and adjoining areas. Your volunteers are always friendly, cheerful and willing to assist wherever needed. We are very blessed to have you serving The Carpenter's corner. Again, a big thanks for all you do!

Finally I get a note to you to express my gratitude for all of your help with the carpet at the parsonage. I was at a loss as to how to proceed with it all - but you entered the process and it alleviated my anxiety immediately. All went well and worked well. I was impressed with the kindness and attention to detail your crew had. I'm grateful to God for your faith and witness as part of the Temple, as well as for your friendship. Grace is with you.

I was well pleased with the staff at SERVPRO. They came into an unpleasant situation and turned it around. The employees were absolutely fantastic to work with. JOB WELL DONE.

The SERVPRO workers were well trained and professional. I especially appreciated they were well trained. Part of my building has a raised floor. The guy wanted to cut a section out of the top layer so he could check the base but I thought that was totally unnecessary. I am so thankful he convinced me to because there was about 1/2 inch of water sitting on the base floor. Thanks for a job well done.

I would Highly recommend them to everyone I know. Great People! Excellent work!

I've always said nothing is "free". The local SERVPRO rep corrected me and said they offer a free service (Emergency Ready Program) to commercial building owners that could possibly save me thousands by getting my business back in operation faster if I was faced with major water or fire damage. She asked if any building emergencies ever happened while I was away? Over thirty years as a Landlord I said yes, yes, yes, you've convinced me.

The ERP will truly be a help for the commercial building owner, managers, employees, and emergency personnel. I really didn't expect to receive this service for free but it has been over two months and I haven't gotten a bill yet. Thank you SERVPRO of Beckley for doing all the work and giving me a better peace of mind while I am out of town!

You and your crew are fantastic! We can't thank you enough.

Hire more people like Lloyd Galloway. His entire crew was fantastic because of his leadership. I could not have had a better experience & a business in one of the hardest times in my life. They were professional but very kind and understanding & compassionate.

Thank you, thank you, thank you and your great group for the wonderful work you do for us. You can't know how much we appreciate what you do! You are indeed a belssing.

Steve, with all this flooding I am glad your business is here and can help mitigate the messes!

I am so glad to let you know I was completely satisfied with Larry and Colten’s work on my house. I could not have ask for nicer gentlemen to be in my home. I will certainly tell others about your company. These two men are certainly an asset to your company.